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For all general enquiries

Please contact the Just Group Head Office:

658 Church Street
Richmond, Victoria, Australia 3121
Phone + 613 9420 0100

For all online order enquires please contact our customer service team Monday to Friday 9:00am to 5:30pm AEST

Australia 1800 801 818

New Zealand 0800 539 327

International + 61 3 9420 0200

Returns/Exchanges Address

Jacqui E Online
1 Roussos Place,
Truganina,
Victoria, Australia 3029

Contact us by mail

Just Group
P.O Box 2196
Richmond South
Victoria, Australia, 3121

For any privacy related queries

Please contact our privacy officer at:

P.O Box 2196
Richmond South

Victoria, Australia 3121
Phone number: 1800 333 232
E-mail: privacyofficer@jjh.com.au

Job Enquiries

If you are interested in being considered for future vacancies, we invite you to register your details online at Careers by submitting your application; you will be one step closer to finding out how you can be a part of the Just Group!

Work Experience

Thank you for your recent interest in doing work experience at the Just Group.

We receive many requests for work experience with our company, and the following details apply:

SECONDARY SCHOOL STUDENTS
As the Just Group does not have a work experience program in place for secondary school students at Head Office or in stores, we are unable to accept applications.

TERTIARY STUDENTS
The Just Group supports work experience placements that are part of a relevant tertiary study program, however as demand is high, we are only able to accept a limited number of students each year.

Students must formally apply in writing, providing details of their current studies, resume and reasons for applying for work placement.

Applications can be forwarded to:

Just Group
Group Human Resources Department
PO Box 2196
RICHMOND SOUTH VIC 312

Once again, thanks for your interest in the Just Group

Sponsorship and Donations Enquiries

If you would like to send Jacqui E a request for sponsorship, donations or local advertising opportunities we would encourage you to contact our local Just Group state office as we have specific Business Managers in each state that have a budget and set guidelines to process these requests.

NSW & ACT: (02) 9672 1699

VIC & TAS: (03) 9420 0200

QLD: (07) 3340 8000

WA: (08) 9470 3500

SA: (08) 8232 3097

NZ: 0011 649 526 0610

Any national sponsorship requests should be processed through the Just Group head office in Melbourne Australia – 658 Church Street Richmond, Vic 3121 PH: (03) 9420-0200. For any further information required please visit Justgroup

POSTAGE AND DELIVERY

Goods will be delivered on business days. No deliveries will be made on weekends or public holidays.

A signature is required upon delivery. If no one is available to sign for the parcel, a notice will be left at your address notifying you of pick-up arrangements. We recommend either a work address (please include full business name, receiver's name and other relevant details) or PO BOX for prompt delivery.

Destination Cost Delivery Time
Australia Next Business Day/Express Delivery $14.95 AUD 1-3 Buisness Days*
Australian Standard Delivery $9.95 AUD 3-7 Business Days**
Australian Islands Standard Delivery $9.95 AUD 5-18 Business Days
New Zealand $15.00 AUD 7-10 Business Days
International $30.00 AUD 7-20 Business Days

*Next Business Day to areas in the Australia Post network. More Information

**Standard Delivery to remote areas may take up to 13 business days.

Australian Metro Next Day

You must place your order by 2pm (Australian Eastern Daylight Savings Time) on any business day. Orders placed on weekends and public holidays will be dispatched on the next business day.

Goods will be delivered on business days; no deliveries will be made on weekends or public holidays.

Next day delivery is available to customers located in Australian CBD, metro and major regional areas (but excluding Perth metro and all of Darwin); please check the postcodes below to see if you live in a qualifying area. (Note: If you are located outside a Next Business Day area, choosing Express delivery will still result in a faster delivery than Standard delivery).

Next day delivery is not available to customers outside Australian metro and major regional areas, Perth metro or Darwin.

Goods will be delivered by Australia Post. If someone is home to sign for the delivery, then the driver will require a signature upon delivery for the parcel. If no one is available to sign and there is a safe place to leave the parcel, then it will be left at the property. If there is not a secure place for the parcel to be left, then it will carded to your local Australia Post Outlet for collection.

Goods may not be delivered next day due to circumstances (such as adverse weather, strikes etc) beyond the control of Jacqui E or Australia Post.

Australian Standard Delivery

If someone is home to sign for the delivery, then the driver will require a signature upon delivery for the parcel. If no one is available to sign and there is a safe place to leave the parcel, then it will be left at the property. If there is not a secure place for the parcel to be left, then it will carded to your local Australia Post Outlet for collection.

AUSTRALIAN ISLANDS AND REMOTE LOCATIONS STANDARD DELIVERY

Pending credit card authorisation, verification and availability of stock, delivery will take up to 5-10 business days.

For remote deliveries redirections will be made to the nearest Post Office for your collection. Pending credit card authorisation, verification and availability of stock, delivery will take up to 5-10 business days for delivery within Australia. We deliver by Australia Post.

New Zealand Orders

Pending credit card authorisation, verification and availability of stock, delivery will take up to the amount of Businesss days shown in the above table.

A signature is required upon delivery. If no one is available to sign for the parcel, a notice will be left at your address notifying you of pick-up arrangements.

International Orders

Pending credit card authorisation, verification and availability of stock, delivery will take up to 7-20 business days. On occasion, some shipments may take longer than 20 business days. This will depend on the postal services in your area.

A signature is required upon delivery. If no one is available to sign for the parcel, a notice will be left at your address notifying you of pick-up arrangements.

We recommend either a work address (please include full business name, receivers name and other relevant details) or PO BOX for prompt delivery.

All prices are in Australian dollars. The prices within the online store DO NOT include relevant overseas duties and other customs charges you may incur.

DELIVERY TIMES FOR ORDERS PLACED IN STORE FOR DELIVERY TO YOU

Destination Cost Delivery Time
Australian Standard Delivery FREE 3-7 Business Days
Australian Islands Standard Delivery FREE 4-14 Business Days
Australian Next Business Day/Express $14.95 AUD 1-3 Business Days*

*Refer to postcodes here for Next Day availability.

We deliver via Australia Post with an authority to leave. We recommend either a work address or PO Box for prompt delivery. If no one is available to sign upon delivery at your nominated delivery address (private or work) the parcel will be left in a secure spot on the premises, or a card will be left notifying you of alternative pick up arrangements at the nearest Post Office. Pending credit card authorisation, verification and availability of stock, delivery will take up to 3-7 business days for delivery within Australia

Order Tracking

Login to your account and select My Orders for a list of previous orders.

You can simply enter your order number or use the date range to search for specific orders.

Click the order number you wish to track; this will display your order details including the status and consignment numbers.

If your order has been shipped, click on the consignment/date link for further information on your order. You will be redirected to the Aus Post website for tracking.

Please note: You can only begin to track your order after it has been shipped. Once your order has been shipped you will receive an email from us which includes your consignment tracking number.

OUR REFUND & EXCHANGE POLICY

In addition to your Statutory Rights, should you change your mind we will happily exchange or refund providing the following conditions have been met:

  1. The items with the original receipt are returned within 21 days of purchase.
  2. Items must be in original condition as purchased, with all labels/tickets attached. Garments must not have been worn.

HOW TO GET A REFUND OR MAKE AN EXCHANGE

Purchases made in store

Purchases made in a Jacqui E retail store (including purchases in an Australian store for delivery to you) can be returned or exchanged in a Jacqui E retail store. You must present the receipt you received in the store at the time you purchased your items.

Purchases made online

You can return or exchange an item purchased online:

  1. in any Jacqui E retail store in Australia; or
  2. by posting it to our Online Store Returns/Exchange address: Jacqui E Online, 1 Roussos Place, Truganina, Victoria, Australia 3029.

In either case, you must present the receipt you received in your parcel & indicate the reason for the return or exchange.

Please note: all returns or exchanges remain the responsibility of the purchaser until received by Jacqui E. Unfortunately at this time Jacqui E customers in New Zealand are not able to purchase in store for delivery to home or a nominated address, or return or exchange items purchased online in our New Zealand retail stores.

REFUNDS – ADDITIONAL INFORMATION

Provided the conditions in our refund & exchange policy have been met, refunds will be processed using the original form of payment. Please note that delivery costs will be excluded unless goods are returned in accordance with your statutory rights (eg. they are faulty or not as ordered).

EXCHANGES – ADDITIONAL INFORMATION

Provided the conditions in our refund & exchange policy have been met, you may exchange an item for something else from Jacqui E. Exchanges are subject to stock availability. For online exchanges, please list alternative item(s) in case we have sold out of your first choice. Standard delivery charges apply on re-delivery for online exchanges, unless goods are exchanged in accordance with your statutory rights (eg. they are faulty or not as ordered).

NEED MORE INFO? CONTACT US

Australia 1800 801 818
New Zealand 0800 539 327
International + 61 3 9420 0410

Cancel/Changing Order

Unfortunately we are unable to make any changes to your order once it has been submitted. You have the option, once you receive your order to return the items back to the online returns center or your nearest store for an exchange or refund.

Transferring Stock

Unfortunately Jacqui E does not transfer stock between stores. Please contact our online customer service team to find out if your favourite item is available online for purchase or is coming online soon!

Online Customer Service

Monday to Friday 9:00am to 5:30pm AEST

Australia 1800 801 818

New Zealand 0800 539 327

International + 61 3 9420 0418

Email: feedback@jacquie.com.au

Size Guide

Please refer to our Size Guide for further information.

Store Information

Please refer to our Store Locator regarding locations, addresses and trading hours across Australia and New Zealand.

Forgot Password

Please visit the following link to reset your password. Reset Password

Order Tracking

Once your order has been dispatched from our warehouse, we will send a confirmation email to the email address you provided when making your purchase in store. This email will contain a tracking number.

Simply visit the Australia Post tracking website, enter in your tracking number and you'll be able to watch your Jacqui E parcel get delivered straight to your door!

You can also find your tracking number in your Jacqui E account. Simply log into your account and click MY ORDERS. This has all your Jacqui E order history stored for your reference!

OUR REFUND & EXCHANGE POLICY

In addition to your Statutory Rights, should you change your mind we will happily exchange or refund providing the following conditions have been met:

  1. The items with the original receipt are returned within 21 days of purchase.
  2. Items must be in original condition as purchased, with all labels/tickets attached. Garments must not have been worn.

HOW TO GET A REFUND OR MAKE AN EXCHANGE

Purchases made in store

Purchases made in a Jacqui E retail store (including purchases in an Australian store for delivery to you) can be returned or exchanged in a Jacqui E retail store. You must present the receipt you received in the store at the time you purchased your items.

Purchases made online

You can return or exchange an item purchased online:

  1. in any Jacqui E retail store in Australia; or
  2. by posting it to our Online Store Returns/Exchange address: Jacqui E Online, 1 Roussos Place, Truganina, Victoria, Australia 3029.

In either case, you must present the receipt you received in your parcel & indicate the reason for the return or exchange.

Please note: all returns or exchanges remain the responsibility of the purchaser until received by Jacqui E. Unfortunately at this time Jacqui E customers in New Zealand are not able to purchase in store for delivery to home or a nominated address, or return or exchange items purchased online in our New Zealand retail stores.

REFUNDS – ADDITIONAL INFORMATION

Provided the conditions in our refund & exchange policy have been met, refunds will be processed using the original form of payment. Please note that delivery costs will be excluded unless goods are returned in accordance with your statutory rights (eg. they are faulty or not as ordered).

EXCHANGES – ADDITIONAL INFORMATION

Provided the conditions in our refund & exchange policy have been met, you may exchange an item for something else from Jacqui E. Exchanges are subject to stock availability. For online exchanges, please list alternative item(s) in case we have sold out of your first choice. Standard delivery charges apply on re-delivery for online exchanges, unless goods are exchanged in accordance with your statutory rights (eg. they are faulty or not as ordered).

CANCEL/CHANGING AN ORDER

Unfortunately we are unable to make any changes after you have placed an order in store for delivery to you. You have the option once you receive your order to return the items back to your nearest store for an exchange or refund.

For all general enquiries

Please contact the Just Group Head Office:

658 Church Street
Richmond, Victoria, 3121
Phone + 61 3 9420 0200

For all enquires relating to your purchase in store for delivery to you, including returns, exchanges, and order tracking enquiries. Monday to Friday 9:00am to 5:30pm AEST

Australia 1800 801 818
New Zealand 0800 539 327
International + 61 3 9420 0410

POSTAGE AND DELIVERY

Goods will be delivered on business days. No deliveries will be made on weekends or public holidays.

A signature is required upon delivery. If no one is available to sign for the parcel, a notice will be left at your address notifying you of pick-up arrangements. We recommend either a work address (please include full business name, receiver's name and other relevant details) or PO BOX for prompt delivery.

Destination Cost Delivery Time
Australia Next Business Day/Express Delivery $12.95 AUD 1-3 Buisness Days*
Australian Standard Delivery $9.95 AUD 3-7 Business Days**
Australian Islands Standard Delivery $9.95 AUD 5-18 Business Days
New Zealand $15.00 AUD 7-10 Business Days
International $25.00 AUD 7-20 Business Days

*Next Business Day to areas in the Australia Post network. More Information

**Standard Delivery to remote areas may take up to 13 business days.

DELIVERY TIMES FOR ORDERS PLACED IN STORE FOR DELIVERY TO YOU

Destination Cost Delivery Time
Australian Standard Delivery FREE* 3-7 Business Days
Australian Islands Standard Delivery FREE* 4-14 Business Days
Australian Next Business Day/Express $12.95 AUD 1-3 Business Days^

*A standard delivery charge of $9.95 applies on clearance items.
^Refer to postcodes here for Next Day availability.

We deliver via Australia Post with an authority to leave. We recommend either a work address or PO Box for prompt delivery. If no one is available to sign upon delivery at your nominated delivery address (private or work) the parcel will be left in a secure spot on the premises, or a card will be left notifying you of alternative pick up arrangements at the nearest Post Office. Pending credit card authorisation, verification and availability of stock, delivery will take up to 3-7 business days for delivery within Australia