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Customer Service FAQ's

I am unable to make a purchase online

Ensure that you have downloaded the latest updates for your browser. Alternatively, visit the how to shop for detailed steps on how to make a purchase. If you are still experiencing issues, please contact our online customer service team. Note: Purchases can also be made over the phone.

Monday to Friday 9:00am to 5:30pm AEST
Australia 1800 801 818
New Zealand 0800 539 327
International + 61 3 9420 0418
Email: Use the contact us form

I am unable to view the product images

Ensure that www.jacquie.com.au is added to your list of trusted websites on your internet browser. This will remove any blocks that are restricting you from viewing images.

I am unable to log into my account

Ensure that you are trying to log into your account with the email address you signed up with. If you are still unable to log in do the following:

  • Go to the login link at the top of the page and then click "Forgot Password?" Enter your email address and we will send you another password.
  • If you are still unable to login to your account, clear the cookies in your browser.

My payment method was not accepted

Ensure that you have submitted the correct credit card or gift card number, security identification number and expiry date. Also check that you have sufficient funds in your account. If you are still having problems try an alternative payment method or contact your payment provider. If all else fails, contact our friendly online customer service team.

Monday to Friday 8:00am to 5:30pm AEST
Australia 1800 801 818
New Zealand 0800 539 327
International + 61 3 9420 0418

I believe my email provider has blocked jacquie online customer service emails

  • Check that Jacquie is added to your contacts or safe list and removed from your junk email.
  • Resubmit your query and make sure you have entered a valid email in the contact us form.

I believe my email provider has blocked Jacquie newsletter emails

Check that you have signed up with the correct and valid email address by signing into your account. In your account subscription settings, check that the option, "I want to receive emails from Jacqui E" has been selected. Additionally, check that Jacqui E is added to your contacts or safe list and removed from your junk email.