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Customer Service How To Shop

Our New service: Store to Door!

You can now visit any Jacquie E store, place your order during your visit with our friendly staff and we'll send them straight to your door with FREE standard delivery on full price and promotional items. A standard delivery charge of $9.95 applies on clearance items.

Purchases made in an Australian store for delivery to you can be returned or exchanged in a Jacqui E retail store. You must present the receipt you received in the store at the time you purchased your items. Unfortunately we are unable to make any changes after you have placed an order in store for delivery to you. You have the option once you receive your order to return the items back to your nearest store for an exchange or refund.

The order in store for delivery to you service is not available for delivery to New Zealand at this time.

HOW DO I SEARCH FOR A PRODUCT?

Browse through the different categories by using the top menu navigation. Alternatively, if you know exactly what you are looking for, enter it into the search field above the navigation menu.

HOW DO I ADD A PRODUCT TO MY SHOPPING BAG?

Click on the product you like, select a colour, your size and add the quantity (number of items) you would like. Click Add to Bag.

HOW DO I SUBMIT AN ORDER?

  • After you have added your favourite items to your shopping bag, proceed by clicking VIEW BAG or CHECKOUT
  • Review your items - ensure that you have selected the correct size, colour and quantity.
  • Enter in a promotion code if you have one.
  • If you live in Australia - select your preferred shipping method.
  • If you live outside of Australia - select your country of delivery.
  • Click the CHECKOUT button.
  • On the Shopping Bag Login Page, either enter in your existing log in details, sign up as a guest or a sign up as a full member to continue.
  • Enter in your BILLING ADDRESS, email address and phone number.
  • Click CONTINUE TO DELIVERY OPTIONS
  • The address will default to the THE BILLING ADDRESS field. You can choose to keep it as is or select a different delivery address.
  • Confirm your DELIVERY METHOD. For more information on delivery, click here.
  • If your order is a gift – select the YES tick box. A drop down box will appear where you can input a personal message.
  • Click CONTINUE TO SECURE PAYMENT
  • Choose your payment method using the tabs – CREDIT CARD/PAYPAL/AFTERPAY/GIFTCARD
  • For credit card payments – enter in your details, review your order and click PLACE ORDER
  • For PayPal payments – you will be directed to the PayPal website. The order will be place when you select PAY NOW on the PayPal website.
  • For gift card payments – enter in your gift card details. Note: you can combine your gift card payment with Credit Card or PayPal. Please ensure that you enter your gift card details first. Click PLACE ORDER.

NOTE: Once you order is placed you should receive a confirmation email. Should you not receive this email within 2-3 hours, please contact our customer service team on 1800 801 818.

What happens after I place my order?

We will keep you up to date on the progress of your order; we know you are desperate to start wearing your Jacqui E pieces. First, you will be sent a confirmation email which includes details of your order. Then, once we despatch your order we will send you a shipping confirmation email that contains your tracking number, you can keep a look out for your Jacqui E pieces by tracking your parcel on the Australia Post website.

Can I change my order after I click submit?

Sorry no changes once you click submit. If you are unhappy with your purchase once you receive it send it back to us for an exchange or refund or take it into your nearest Jacqui E store (excluding factory outlets).

CAN I CANCEL MY ORDER AFTER I CLICK SUBMIT?

Yes, only if your order has not been shipped.

HOW DO I ENTER A PROMO CODE?

All valid promotional codes need to be keyed into the "Promotion Code" field within the shopping bag.

CAN I SEND MY ORDER AS A GIFT?

You can send a gift to someone using the same method you would use to place an order for yourself. When you enter the 'checkout' all you need to do is replace your default address details with the recipient's information. The goods will be delivered to the specified address without affecting your default details for future orders.
You must indicate that the order is a gift by clicking the box provided. We will send the receipt with the goods to the lucky person without the prices shown. If you like, you can add a message to go with your gift (max 250 characters) and it will be printed on the receipt contained in the parcel.
We do require a contact name; phone number and address of the gift recipient, in case there are problems during delivery. Only under extreme circumstances would we contact the recipient, as we know in most cases the parcel is a surprise present.

CAN I ORDER BY TELEPHONE?

Yes! Simply call our friendly customer service staff

Monday to Friday 9:00am to 5:30pm AEST
AUS 1800 801 818
NZ 0800 539 327
International + 61 3 9420 0200

I have never placed an order online before is it safe?

Of course it is! Jacqui E online store uses this fancy VERISIGN security encryption method to ensure that your purchases are 100% secure. For more information on their technology please visit www.verisign.com

Do I have to become a member to place an order?

If you are new to Jacqui E and don't wish to register, you can still place an order as a guest shopper. By shopping as a guest you are not remembered as a member, you will miss out on future promotions, competitions and offers.

I FORGOT MY PASSWORD, WHAT DO I DO NOW?

If you don't know or have forgotten your password, head to the login link at the top right hand corner of page and then click "Forgot Password?" Enter your email address and we will send you another …

What about stock availability?

New styles are placed onto the site regularly! Our aim is to bring you all the latest Jacqui E styles available to purchase through our online store. You have to be fast, because if the item you are looking for is out of stock we cannot guarantee that we will get more delivered. We give you the option of ordering stock through phone or email, if your size or colour is sold out. Simply call our customer service line or email us and ask.

DO YOU TAKE BULK ORDERS FOR WORK UNIFORMS AND BRIDAL PARTIES?

Style up your work uniform with Jacqui E! If you see a particular product online that you think would be ideal for your workplace uniform and you would like to order a bulk quantity for your team, simply call our Customer Service representatives on 1800 801 818 and they will be able to assist you in placing a bulk order. Please have the name and line number of the item(s) and size breakdown when you call, so that we can get your order processing straight away.

LOOKING FOR BRIDESMAIDS DRESSES? LOOK NO FURTHER THAN JACQUI E!

Throughout each season we offer a range of feminine, sophisticated dresses within our collection which make for beautiful bridesmaids dresses. If a particular style has caught your eye and you would like to place an order for the bridal party; simply call our Customer Service team on 1800 801 818 and they will be able to assist you in placing an order. Please have the name and line number of the item(s) and size breakdown when you call, so that we can get your order processing straight away.