Delivery
Postage & Delivery
Goods will be delivered on business days; no deliveries will be made on weekends or public holidays. We recommend either a work address or PO BOX for prompt delivery.
| Location | Postage | Delivery Time |
|---|---|---|
| Australian Metro Next Day (excl Perth Metro & Darwin) | $9.95 | Next Business Day* |
| Australian Standard Delivery | $7.95 | 3-5 Business Days |
| Australian Islands Standard Delivery | $9.95 | 5-10 Business Days |
| New Zealand | $15.00 | 7-10 Business Days |
| International | $25.00 | 7-20 Business Days |
* Refer to postcodes below for Next Day availability
Within Australia
Australian Metro Next Day
| Postage |
|---|
| $9.95 AUD |
You must place your order by 2pm (Australian Eastern Daylight Savings Time) on any business day. Orders placed on weekends and public holidays will be dispatched on the next business day.
Goods will be delivered on business days; no deliveries will be made on weekends or public holidays.
Next day delivery is available to customers located in Australian CBD, metro and major regional areas (but excluding Perth metro and all of Darwin); please check the postcodes below to see if you live in a qualifying area. (Note: If you are located outside a Next Business Day area, choosing Express delivery will still result in a faster delivery than Standard delivery).
Next day delivery is not available to customers outside Australian metro and major regional areas, Perth metro or Darwin.
Goods will be delivered by Australia Post and a signature is required upon delivery. If no signature is obtained at the time of delivery, a note will be left at your premises and goods will be delivered to your local post office for collection.
Goods may not be delivered next day due to circumstances (such as adverse weather, strikes etc) beyond the control of Jacqui E or Australia Post.
Australian Standard Delivery
| Postage |
|---|
| $7.95 |
A signature is required upon delivery. If no one is available to sign for the parcel, a notice will be left at your address notifying you of pick-up arrangements.
AUSTRALIAN ISLANDS AND REMOTE LOCATIONS STANDARD DELIVERY
| Postage |
|---|
| $9.95 |
Pending credit card authorisation, verification and availability of stock, delivery will take up to 5-10 business days.
For remote deliveries redirections will be made to the nearest Post Office for your collection. Pending credit card authorisation, verification and availability of stock, delivery will take up to 5-10 business days for delivery within Australia. We deliver by Australia Post.
QUALIFYING POSTCODES:
Can't see your postcode? Your order will still be dispatched on an express service.
| State | Postcode |
|---|---|
| Sydney CBD | 1000–1299, 2000–2009 |
| Sydney Metro | 1300–1920, 2010–2249, 2555–2574, 2740–2786, 9999 |
| Canberra | 2600–2601 |
| ACT | 0200–0250, 2602–2639, 2900–2920 |
| New South Wales 1 | 1921–1999, 2250–2265, 2280–2300, 2302–2310, 2484–2490, 2500–2530 |
| New South Wales 2* | 2266–2279, 2301, 2311–2338, 2340, 2348, 2350, 2351, 2413–2430, 2440, 2442, 2444, 2450, 2460, 2461, 2470, 2480, 2531–2554, 2575–2599, 2649–2650, 2653, 2665–2672, 2678, 2720–2730, 2787–2820, 2830, 2845–2877 |
| New South Wales 4* | 2640, 2641, 2708 |
| Melbourne CBD | 3000–3010, 8000–8399 |
| Melbourne Metro | 3011–3210, 8400–8899 |
| Victoria 1 | 3211–3220, 3335–3338, 3340*, 3350, 3353–3356, 3427–3429, 3550, 3552–3556, 3629–3632*, 3660–3661, 3750*–3755*, 3757*, 3765–3767, 3782, 3785–3796, 3800–3806, 3810*, 3825, 3840–3844, 3910–3915, 3930–3934, 3975–3977* |
| Victoria 3* | 3689–3690 |
| Brisbane CBD | 4000–4004, 9000–9299 |
| Brisbane Metro | 4005–4209, 9400–9596 |
| Queensland 1* | 4210–4305, 4350, 4500–4510, 4520, 4550–4601, 4650, 4655, 4670, 9597–9599, 9700–9799, 9880–9919 |
| Adelaide CBD | 5000–5005, 5800–5879 |
| Adelaide Metro | 5006–5199, 5880–5999 |
| Perth CBD | 6000–6005, 6800–6899 |
| Tasmania 1 | 7000–7003, 7250 |
| Tasmania 2 | 7004–7019, 7050–7053, 7055, 7800–7899 |
| Tasmania 3 | 7248, 7249, 7251–7325, 7900–7999 |
* Next business day delivery to roadside addresses and offshore islands within these zones is not guaranteed.
New Zealand
| Postage |
|---|
| $15.00 AUD |
Pending credit card authorisation, verification and availability of stock, delivery will take up to 7-10 business days.
A signature is required upon delivery. If no one is available to sign for the parcel, a notice will be left at your address notifying you of pick-up arrangements.
We recommend either a work address (please include full business name, receivers name and other relevant details) or a PO BOX for prompt delivery.
All prices are in Australian dollars. The prices within the online store DO NOT include relevant overseas duties and other custom charges that you may incur.
International
| Postage |
|---|
| $25.00 AUD |
| North America | Europe | Africa | Middle east | Asia & Pacific | |
|---|---|---|---|---|---|
|
Canada USA |
Austria Belgium Croatia Denmark Finland France Germany Greece Ireland Italy |
Monaco Netherlands Norway Poland Spain Sweden Switzerland United Kingdom |
South Africa |
Israel Saudi Arabia United Arab Emirates |
China Hong Kong Japan Malaysia Singapore Thailand Vanuatu Vietnam |
Pending credit card authorisation, verification and availability of stock, delivery will take up to 7-20 business days. On occasion, some shipments may take longer than 20 business days. This will depend on the postal services in your area.
A signature is required upon delivery. If no one is available to sign for the parcel, a notice will be left at your address notifying you of pick-up arrangements.
We recommend either a work address (please include full business name, receivers name and other relevant details) or PO BOX for prompt delivery.
All prices are in Australian dollars. The prices within the online store DO NOT include relevant overseas duties and other customs charges you may incur.
PLEASE NOTE: To comply with Australian export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are also prohibited by law from marking the order as a 'gift', even if the order is placed with the intention of sending to a gift recipient.
Order Tracking
Please note you can only begin to track your order after it has been shipped. Once your order has been shipped you will receive an email from us which includes your consignment tracking number.
To track the progress of your order click here. You will be redirected to the Australia Post website for tracking.
Alternatively you may log into your account and select My Orders for a list of previous orders. Simply select the order number you wish to track; this will display your order details including the status and consignment numbers. If your order has been shipped, click on the consignment/date link for further information on your order.
Important Information
We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.). All colours of products are reproduced as accurately as possible, however a slight variation may occur in colour and size specifications. Colours may appear slightly different via this website due to computer picture resolution and individual monitor settings. Offers are available until stocks sell out.
Please allow an extra business day for delivery during the following Australian public holidays:
2013
- New year's Day - Tuesday 1st January
- Australia Day - Monday 28th January
- Labour Day - Monday 4th of March in WA, Monday 11th of March in VIC, Monday 7th of October in ACT,NSW, QLD, SA
- Canberra Day -Monday 11th March (ACT)
- Good Friday -Friday 29th March
- Easter Saturday -Saturday 30th March/li>
- Easter Sunday -Sunday 31st March
- Easter Monday - Monday 1 April
- Anzac Day - Thursday 25 April
- May Day - Monday 6 May (NT)
- Queen's Birthday - Monday 10 June
- Bank Holiday - Monday 5 August** (NSW)
- Melbourne Cup Day - Tuesday 5 November in VIC only
- Christmas Day – Wednesday 25 December
- Boxing Day – Thursday 26 December
WE RESERVE THE RIGHT:
- To cancel any order, at which time we will immediately notify this action by e-mail or phone, using the details provided. We will refund all monies paid using the original method received.
- That all orders are subject to availability of stock
- To take reasonable steps to verify that the order and credit details are bona fide
Returns
In addition to your Statutory Rights, should you change your mind, we will happily exchange or refund providing the following conditions have been met:
- The items with the original receipt are returned within 21 days of purchase.
- Items must be in original condition as purchased, with all labels / tickets attached. Garments must not have been worn.
You can exchange or return your online order to any Jacqui E retail store (excluding Factory Outlet stores) with the receipt you receive in your parcel. This option is preferred as you can receive an exchange or refund directly and easily and do not have to pay re-delivery.
To otherwise obtain a refund, return the items including the receipt (that you received with your parcel) by sending the items by post to our Returns / Exchange address below and indicate the reason for the return.
We will credit your original method of payment and currency, excluding delivery (unless goods are faulty or not as ordered), or we can issue you a gift card to use towards your next purchase made in store or online. Please indicate your preference.
New Zealand Customers
Unfortunately, items purchased online cannot be returned to our New Zealand stores. New Zealand customers can either return items for a refund to any Jacqui E store in Australia (excluding Factory Outlet stores) provided conditions 1 & 2 above have been met or send items by post to our Returns / Exchange address below. Please include a copy of your original receipt and indicate the reason for the return.
Please note: all returns remain the responsibility of the purchaser until received by Jacqui E. We recommend you courier your package so you are able to track your parcel.
Exchange
There are 2 options available.
- To exchange your order through the online store please follow the same instructions as above indicating your requirements. Space to record your credit card details for re-delivery is provided on the bottom of your online receipt. Please note that exchanges are subject to availability of goods, therefore please list alternative item(s) in case we have sold out of your first choice. Standard delivery charges apply, unless goods are exchanged in accordance with your statutory rights: eg, they are faulty or not as ordered.
- You are welcome to exchange or return your order in person at any Jacqui E retail stores in Australia, provided you have the original receipt and method of payment used for the purchase. Unfortunately, items bought online cannot be returned to our New Zealand stores. New Zealand customers can either return items for a refund to any Jacqui E store in Australia ( excluding Factory Outlet stores) providing conditions 1 & 2 above have been met or send items by post to our Returns/Exchange address below. Please include a copy of your original receipt and indicate the reason for the return.
Please note: all returns remain the responsibility of the purchaser until received by Jacqui E. We recommend you courier your package so you are able to track your parcel. Please do not re-use our courier bag. Make sure your name, address, phone number and instructions are included. Comments would be appreciated. We cannot accept any prepaid satchels, envelopes, cash or stamps for re-delivery purpose.
Returns / Exchange Address
PACKING PROBLEMS
AUS 1800 801 818
NZ 0800 539 327
International +613 9420 0395
Jacqui E Online
P.O Box 585
Altona North
Victoria, Australia 3025
For further information please Contact Us