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Customer Service Gift Card T&C's

Gift Cards

How to purchase a gift card in store

You can purchase a gift card in any Jacqui E store for any value between $5 and $1,000. Cards are active once your purchase has been completed through the point of sale in-store. You cannot purchase a gift card as part of a lay-by sale.

Gift card value cannot be reloaded.

How to purchase a gift card online

Just click the Gift Card link at top of your page and select the denomination and design you wish to purchase. Once you have added the gift card to your shopping bag, proceed through to the checkout. You then enter the recipient's details and have the option to add a message which will be sent with the gift card. Delivery of the gift card is free and is posted within 2 to 3 business days.

You can purchase items from within our on-line store and combine a gift card with the purchase. The items in your order will be sent to you and each gift card will be sent out individually to the recipient of your choice.


Purchasing with your gift card online

To use your gift card to make a purchase online, select the Gift Card option on the payment page and enter the card number and 4 digit code located under the scratch panel. The amount of your order will then be deducted from your card and any remaining amount will stay on your card for future use. You can also combine your gift card with a credit card to make an online purchase.

You can use your gift card as many times as you want until the balance reaches zero.

We will not refund cash for any unused gift card amount.


Gift card balance and transaction history

You can either check the Balance of your card online or in-store. Every time you make a purchase in-store the receipt will show you the previous balance, transaction value and remaining balance. You can check your Transaction history online or by contacting us - in Australia call 1800 801 818 and in New Zealand call 0800 539 327.

Neither The Just Group, nor the provider of the data, represents or guarantees, or accepts any liability whatsoever in respect of, the accuracy, currency or completeness of the gift card information. Just Group does not accept any liability for any delays, interruptions, errors, or omissions, however occurring (including as a result of negligence) in the collecting, recording, processing, storing or dissemination of this information.


Gift card enquiries

  • Phone:
  • Australia - 1800 801 818
  • New Zealand - 0800 539 327
  • between 9am - 5:30pm AEST weekdays Australian Eastern Standard Time.