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Customer Service How To Shop

HOW DO I SEARCH FOR A PRODUCT?

Browse through the different categories by using the top menu navigation. Alternatively, if you know exactly what you are looking for, enter it into the search field above the navigation menu.

HOW DO I ADD A PRODUCT TO MY SHOPPING BAG?

Click on the product you like, select a colour, your size and add the quantity (number of items) you would like. Click Add to Bag.

WHAT ARE MY DELIVERY OPTIONS?

Australian and Australian Island customers can select from either Standard Delivery or Next Day Delivery for their Jacqui E purchase. You can make your selection from a drop down menu at the checkout. New Zealand and international customers have fixed delivery options.

HOW DO I SUBMIT AN ORDER?

  • After you have added your favourite items to your shopping bag, proceed by clicking on the shopping bag
  • Review your items - ensure that you have selected the correct size, colour and quantity
  • Enter in a promotion code if you have one
  • Use the currency converter to check how much you will pay in your currency
  • Click the checkout button
  • On the Shopping Bag Login Page, fill in either your existing details, sign up as a guest or a full member to continue
  • On the checkout screen, add your payment details and decide whether you would like to send the order as a gift with a message. You can also edit the shipping address for the order and / or gift card in the order
  • Continue to the Order Summary page where you can review the details of your order before clicking Submit

Now sit back and wait just a few days to receive your order!

What happens after I place my order?

We will keep you up to date on the progress of your order as we know you are looking forward to wearing your new Jacqui E pieces. You will be sent a confirmation email which includes details of your order. Once we dispatch your order we will send you an email with an order tracking number so you can follow the progress of your order.

Can I change my order after I click submit?

Sorry, no changes can be made to orders once you click submit. If you are unhappy with your purchase once you receive it, send it back to us for an exchange or refund or take it into your nearest Jacqui E store (excluding factory outlets).

Oops I forgot my password, what do I do now?

If you don’t know or have forgotten your password, head to the Login / Register link at the top right hand corner of the website and click 'Forgot Password?' Enter your email address and we will send you another.

Can I order by telephone?

Yes! Simply call our friendly customer service staff

Monday to Friday 9:00am to 5:30pm AEST
AUS 1800 801 818
NZ 0800 539 327
International +61 3 9420 0418

I have never placed an order online before is it safe?

Of course it is! Jacqui E online store uses this fancy VERISIGN security encryption method to ensure that your purchases are 100% secure. For more information on their technology please visit www.verisign.com

How do I enter a promo code?

All valid promotional codes need to be keyed into the 'Promotion Code” field within the shopping bag page.

Do I have to become a member to place an order?

If you are new to Jacqui E and don’t wish to register, you can still place an order as a guest shopper. By shopping as a guest you are not remembered as a member and you will miss out on future promotions and offers.

Can I send my order as a gift?

You can send a gift to someone using the same method you would use to place an order for yourself. When you enter the ‘checkout‘ all you need to do is replace your default address details with the recipient's information. The goods will be delivered to the specified address without affecting your default details for future orders. You must indicate that the order is a gift by clicking the box provided. We will send the receipt with the goods to the lucky person without the prices shown. If you like, you can add a message to go with your gift (max 250 characters) and it will be printed on the receipt contained in the parcel. We do require a contact name, phone number and address of the gift recipient in case there are problems during delivery. Only under extreme circumstances would we contact the recipient as we know in most cases the parcel is a surprise present.

What about stock availability?

New styles are placed onto the site regularly! Our aim is to bring you all the latest Jacqui E styles available to purchase through our online store. You have to be fast, because if the item you are looking for is out of stock we cannot guarantee that we will get more delivered. We give you the option of ordering stock through phone or email, if your size or colour is sold out. Simply call our customer service line or email us and ask.