Contact Us

Delivery Information

Track Your Order

Once your order has been despatched, you will receive an email containing your tracking number.

Follow the link in the email, or visit the Australia Post website and enter in the tracking number to track your delivery.

Please note, it may take up to 24 hours for tracking information to appear on the Australia Post website once you receive your tracking number email.

You will also receive notifications via email or text (if your mobile phone has been provided) from Australia Post with updates on your delivery.

If you have an account with us, you can also track your delivery by signing into your account and selecting My Orders.

Returns & Exchanges

We hope you love your purchase as much as we do, but if not, here’s what to do.

Track Your Order

Once your order has been despatched, you will receive an email containing your tracking number.

Follow the link in the email, or visit the Australia Post website and enter in the tracking number to track your delivery.

Please note, it may take up to 24 hours for tracking information to appear on the Australia Post website once you receive your tracking number email.

You will also receive notifications via email or text (if your mobile phone has been provided) from Australia Post with updates on your delivery.

If you have an account with us, you can also track your delivery by signing into your account and selecting My Orders.

Our Refund & Exchange Policy

1. The items with the original receipt are returned within 21 days of purchase.
2. Items must be in original condition as purchased, with all labels/tickets attached. Garments must not have been worn.

How To Get A Refund Or Make An Exhange

Purchases made in store

Purchases made in a Jacqui E retail store (including purchases in an Australian store for delivery to you) can be returned or exchanged in a Jacqui E retail store. You must present the receipt you received in the store at the time you purchased your items.

Purchases made online

• in any Jacqui E retail store in Australia; or
• by posting it to our Online Store Returns/Exchange address: Jacqui E Online, 1 Roussos Place, Truganina, Victoria, Australia 3029.

In either case, you must present the receipt you received in your parcel & indicate the reason for the return or exchange.

Please note: all returns or exchanges remain the responsibility of the purchaser until received by Jacqui E. Unfortunately at this time Jacqui E customers in New Zealand are not able to purchase in store for delivery to home or a nominated address, or return or exchange items purchased online in our New Zealand retail stores.

Refunds – Additional Information

Provided the conditions in our refund & exchange policy have been met, refunds will be processed using the original form of payment. Please note that delivery costs will be excluded unless goods are returned in accordance with your statutory rights (eg. they are faulty or not as ordered).

Exchanges– Additional Information

Provided the conditions in our refund & exchange policy have been met, you may exchange an item for something else from Jacqui E. Exchanges are subject to stock availability. For online exchanges, please list alternative item(s) in case we have sold out of your first choice. Standard delivery charges apply on re-delivery for online exchanges, unless goods are exchanged in accordance with your statutory rights (eg. they are faulty or not as ordered).

Cancel/Changing An Order

Unfortunately we are unable to make any changes after you have placed an order in store for delivery to you. You have the option once you receive your order to return the items back to your nearest store for an exchange or refund.

For all general enquiries

Please contact the Just Group Head Office:
457 St Kilda Road
Melbourne, VIC, Australia 3004
Phone + 61 3 9420 0200

For all enquires relating to your purchase in store for delivery to you, including returns, exchanges, and order tracking enquiries. Monday to Friday 9:00am to 5:30pm AEDT

Australia 1800 801 818
New Zealand 0800 539 327
International + 61 3 9420 0220

Delivery Times For Orders Placed In Store For Delivery To You

*A standard delivery charge of $9.95 applies on clearance items.
^Refer to postcodes here for Next Day availability

We deliver via Australia Post with an authority to leave. We recommend either a work address or PO Box for prompt delivery. If no one is available to sign upon delivery at your nominated delivery address (private or work) the parcel will be left in a secure spot on the premises, or a card will be left notifying you of alternative pick up arrangements at the nearest Post Office. Pending credit card authorisation, verification and availability of stock, delivery will take up to 3-7 business days for delivery within Australia

*Please note: Australian Next Business Day / Express Delivery may not be available during sale, public holidays or promotional events.

Job Enquiries

If you are interested in being considered for future vacancies, we invite you to register your details online through the Jobs page. By submitting your application; you will be one step closer to finding out how you can be a part of the Just Group!

Work Experience

Thank you for your recent interest in doing work experience at the Just Group.

We receive many requests for work experience with our company, and the following details apply:

Secondary School Students

As the Just Group does not have a work experience program in place for secondary school students at Head Office or in stores, unfortunately we are unable to accept applications.

Tertiary Students

The Just Group supports work experience placements that are part of a relevant tertiary study program, however as demand is high, we are only able to accept a limited number of students each year.

Students must formally apply in writing, providing details of their current studies, resume and reasons for applying for work placement.

Applications can be forwarded to:

Just Group
Group Human Resources Department
PO Box 2196
RICHMOND SOUTH VIC 312
Once again, thanks for your interest in the Just Group

Sponsorship and Donations Enquiries

If you would like to send Jacqui E a request for sponsorship, donations or local advertising opportunities we would encourage you to contact our local Just Group state office as we have specific Business Managers in each state that have a budget and set guidelines to process these requests.

NSW & ACT: (02) 9672 1699

VIC & TAS: (03) 9420 0200

QLD: (07) 3340 8000

WA: (08) 9470 3500

SA: (08) 8232 3097

NZ: 0011 649 526 0610

Any national sponsorship requests should be processed through the Just Group head office in Melbourne Australia – 457 St Kilda Road Richmond, Vic 3121 PH: (03) 9420-0200.

For any further information required please visit Just Group

Cancel/Changing Order

Unfortunately we are unable to make any changes to your order once it has been submitted. You have the option once you receive your order to return the items back to the online returns center or your nearest store for an exchange or refund.

Transferring Stock

Unfortunately Jacqui E does not transfer stock between stores. Please contact our online customer service team to find out if your favourite item is available online for purchase or is coming online soon!

Online Customer Service

Monday to Friday 9:00am to 5:30pm AEDT
Australia 1800 801 818
New Zealand 0800 539 327
International + 61 3 9420 0220
Email: jefeedback@jjh.com.au

Product Size/Fit/Fabric

Please refer to our Size Guide for further information.

Store Information

Please refer to our Store Locator regarding locations, addresses and trading hours across Australia and New Zealand.

Forgot Password

Please visit the following link to reset your password. Reset Password

Track Your Order

Once your order has been despatched, you will receive an email containing your tracking number.

Follow the link in the email, or visit the Australia Post website and enter in the tracking number to track your delivery.

Please note, it may take up to 24 hours for tracking information to appear on the Australia Post website once you receive your tracking number email.

You will also receive notifications via email or text (if your mobile phone has been provided) from Australia Post with updates on your delivery.

If you have an account with us, you can also track your delivery by signing into your account and selecting My Orders.

Returns and Exchanges

Return/Exchanges Policy

In addition to your Statutory Rights, should you change your mind we will happily exchange or refund providing the following conditions have been met:

1. The items with the original receipt are returned within 21 days of purchase.
2. Items must be in original condition as purchased, with all labels/tickets attached. Garments must not have been worn.

HOW TO GET A REFUND OR MAKE AN EXCHANGE

Purchases made in store

Purchases made in a Jacqui E retail store (including purchases in an Australian store for delivery to you) can be returned or exchanged in a Jacqui E retail store. You must present the receipt you received in the store at the time you purchased your items.

Purchases made online

You can return or exchange an item purchased online:

• in any Jacqui E retail store in Australia; or
• by posting it to our Online Store Returns/Exchange address: Jacqui E Online, PO BOX 585, Altona North, VIC, Australia 3025

In either case, you must present the receipt you received in your parcel & indicate the reason for the return or exchange.

Please note: all returns or exchanges remain the responsibility of the purchaser until received by Jacqui E. Unfortunately at this time Jacqui E customers in New Zeaand are not able to purchase in store for delivery to home or a nominated address, or return or exchange items purchased online in our New Zealand retail stores.

REFUNDS – ADDITIONAL INFORMATION

Provided the conditions in our refund & exchange policy have been met, refunds will be processed using the original form of payment. Please note that delivery costs will be excluded unless goods are returned in accordance with your statutory rights (eg. they are faulty or not as ordered).

EXCHANGES – ADDITIONAL INFORMATION

Provided the conditions in our refund & exchange policy have been met, you may exchange an item for something else from Jacqui E. Exchanges are subject to stock availability. For online exchanges, please list alternative item(s) in case we have sold out of your first choice. Standard delivery charges apply on re-delivery for online exchanges, unless goods are exchanged in accordance with your statutory rights (eg. they are faulty or not as ordered).

Cancel/Changing an Order

Unfortunately we are unable to make any changes after you have placed an order in store for delivery to you. You have the option once you receive your order to return the items back to your nearest store for an exchange or refund.

Order Enquiries

Please contact the Just Group Head Office:

457 St Kilda Road
Melbourne, VIC, Australia 3004
Phone + 61 3 9420 0200

For all enquires relating to your purchase in store for delivery to you, including returns, exchanges, and order tracking enquiries. Monday to Friday 9:00am to 5:30pm AEDT

Australia 1800 801 818

New Zealand 0800 539 327

International + 61 3 9420 0220

Postage and Deliveries

DELIVERY TIMES FOR ORDERS PLACED IN STORE FOR DELIVERY TO YOU

*A standard delivery charge of $10.99 applies on clearance items.
^Refer to postcodes here for Next Day availability

We deliver via Australia Post with an authority to leave. We recommend either a work address or PO Box for prompt delivery. If no one is available to sign upon delivery at your nominated delivery address (private or work) the parcel will be left in a secure spot on the premises, or a card will be left notifying you of alternative pick up arrangements at the nearest Post Office. Pending credit card authorisation, verification and availability of stock, delivery will take up to 3-7 business days for delivery within Australia