Delivery Information

Our team are working hard to despatch orders on time, but deliveries are being delayed by Australia Post due to COVID-19.

Australia Post are experiencing delays in processing and delivering parcels due to a high volume of parcels in their delivery network.

They are prioritising the delivery of medical & pharmaceutical essential items at this time. As a result of this, they are unable to guarantee our normal delivery times.

Australia Post have had to change the way they are processing deliveries, which means the parcel may not be scanned when it has been handed over to them or on its journey to you. If you have received a tracking number from us, this means your parcel is now with Australia Post and on its way to you.

We appreciate your patience and understanding at this time and please be assured they are doing their best to get you your order, but it will take longer than usual.

To ensure you receive your order before Christmas, please refer to the cut-off dates below.

Orders must be placed by 11:59pm AEDT on the dates stated.

Orders made after recommended postage dates will most likely be delivered after Christmas.

State / Territory Standard Delivery Cut Off Date Express Delivery Cut Off Date
Australian Capital Territory 07/12/2020 15/12/2020
New South Wales 07/12/2020 15/12/2020
Northern Territory 30/11/2020 13/12/2020
Queensland 07/12/2020 14/12/2020
South Australia 07/12/2020 13/12/2020
Tasmania 29/11/2020 14/12/2020
Victoria 07/12/2020 14/12/2020
Western Australia 07/12/2020 13/12/2020

Christmas Delivery

To ensure you receive your order before Christmas, please refer to the cut-off dates by region below to check last date to order for guaranteed delivery before Christmas.

Orders must be placed by 11:59pm AEDT on the dates stated.

State/Territory Standard Delivery Cut Off Date
Australian Capital Territory 07/12/2020
New South Wales 07/12/2020
Northern Territory 30/11/2020
Queensland 07/12/2020
South Australia 07/12/2020
Tasmania 29/11/2020
Victoria 07/12/2020
Western Australia 07/12/2020

Delivery via Australia Post on business days and not on weekends or public holidays

Delivered with Safe Drop - Orders will be left in a safe place if there is no one at the delivery address to sign for the delivery. If the delivery cannot be left in safe place, a calling card will be left in your mailbox advising of the Australia Post location where you can collect your delivery

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.)

Your order will be despatched pending credit card authorisation, verification and availability of stock

*Please note: During sale or promotional events, delivery may take longer than the stated delivery times above.

Christmas Delivery

To ensure you receive your order before Christmas, please refer to the cut-off dates by region below to check last last date to order for guaranteed Delivery before Christmas.

Orders muct be placed by 11:59pm AEDT on the dates stated.

State/Territory Express Delivery Cut Off Date
Australian Capital Territory 15/12/2020
New South Wales 15/12/2020
Northern Territory 13/12/2020
Queensland 14/12/2020
South Australia 13/12/2020
Tasmania 14/12/2020
Victoria 14/12/2020
Western Australia 13/12/2020

Order by 2pm AEDT on any business day for same day despatch (excluding weekends & public holidays).

Delivery via Australia Post on business days and not on weekends or public holidays

Delivered with Safe Drop - Orders will be left in a safe place if there is no one at the delivery address to sign for the delivery. If the delivery cannot be left in safe place, a calling card will be left in your mailbox advising of the Australia Post location where you can collect your delivery

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.)

Your order will be despatched pending credit card authorisation, verification and availability of stock

*Please note: Australian Express Delivery may not be available during sale, public holidays or promotional events.

Delivery via Australia Post on business days and not on weekends or public holidays

Delivered with Safe Drop - Orders will be left in a safe place if there is no one at the delivery address to sign for the delivery. If the delivery cannot be left in safe place, a calling card will be left in your mailbox advising of the Australia Post location where you can collect your delivery

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.)

Your order will be despatched pending credit card authorisation, verification and availability of stock

*Please note: During sale or promotional events, delivery may take longer than the stated delivery times above.

Your order will be despatched pending credit card authorisation, verification and availability of stock

You are transacting with Jacqui E in Australia. Your order will be fulfilled from our Australian warehouse.

Delivery via Australia Post and their international local delivery partners

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.)

All prices in our online store are in Australian dollars.

  • The prices within the online store DO NOT include any relevant overseas customs duties, clearance or handling charges and other customs or import charges that you may incur.
  • Any such additional charges will depend on the value of your order, and will be on top of the price. You can use the NZ Customs Service online estimator at www.customs.govt.nz to estimate what, if any, duties you may need to pay.
  • To comply with Australian export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are also prohibited by law from marking the order as a 'gift', even if the order is placed with the intention of sending to a gift recipient.

*Please note: During sale or promotional events, delivery may take longer than the stated delivery times above.

Christmas Delivery

Last day to place an order for guaranteed delivery before Christmas:

USA, UK, Europe: Friday, 13th November 2020*
Asia: Friday, 20th November 2020*
New Zealand: Monday, 24th November 2020*

*These dates should only be used as a general guide.

Europe

Austria
Italy
Belgium
Monaco
Netherlands
Denmark
Norway
Finland
Poland
France
Spain
Germany
Sweden
Greece
Switzerland
Ireland
United Kingdom

North America

Canada
USA

Middle East

Israel
Saudi Arabia
United Arab Emirates

Africa

South Africa

Asia Pacific

Brunei
China
Hong Kong
Japan
Malaysia
Thailand
Vanuatu
Vietnam

Your order will be despatched pending credit card authorisation, verification and availability of stock

You are transacting with Jacqui E in Australia. Your order will be fulfilled from our Australian warehouse.

Delivery via Australia Post and their international local delivery partners

We cannot accept responsibility for delays in delivery due to unforeseen circumstances (e.g. Strikes, floods etc.)

All prices in our online store are in Australian dollars.

  • The prices within the online store DO NOT include any relevant overseas duties (including import GST/VAT), clearance or handling charges and other customs or import charges that you may incur.
  • Please refer to your local customs and import authorities about what these additional charges may be.

To comply with Australian export regulations we are required to declare the exact value of all items ordered and to mark them as dutiable 'merchandise'. We are also prohibited by law from marking the order as a 'gift', even if the order is placed with the intention of sending to a gift recipient.

Australia Post is experiencing international delivery delays in all destinations due to limited airline capacity and government restrictions as a result of COVID-19. Delivery to the following countries has now been suspended until further notice:

  • Croatia
  • India

*Please note: During sale or promotional events, delivery may take longer than the stated delivery times above.