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Customer Service My Account Help

I am unable to log into my account

Ensure that you are trying to log into your account with the email address you signed up with. If you are still unable to log in do the following:

  • Go to the login link at the top right of page and then click "Forgot Password?" Enter your email address and we will send you another password.
  • If you are still unable to login to your account, clear the cookies in your browser.

My account has been locked

Please contact our online customer service team and they will unlock your account and reset your password.

Monday to Friday 9:00am to 5:30pm AEST
Australia 1800 801 818
New Zealand 0800 539 327
International + 61 3 9420 0200
Email: Use the contact us form

Account home

Access this page to edit your name, delivery address, view wish list items or view previous orders and log out.

Personal information

This page allows you to edit your email address, full name, street address, suburb/town, postcode, country, state, contact numbers and date of birth.

Address book

This section allows you to create/delete additional billing and shipping addresses.

Change password

Change your password by entering your new password in the new password and verify new password fields.


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My wishlist

View your favourite products that you have saved for later. Products added to the wish list will not be removed automatically. If you receive an error whilst trying to view a product on your wish list, it may have sold out or have been removed from the website since you added it. So get in quick and don't miss out!

My orders

View previous orders you have submitted. You can filter your orders by delivery date or order number. In addition, you can find tracking details attached to you order once it has been shipped. Click on the consignment number to be redirected to the Australia Post website, where you can track the location of your parcel.